Customer Support
Support Center
A central place for manuals, wearing instructions, size guides, video tutorials, FAQ, warranty, return policy, replacement parts, and direct support.
Manuals
User manual download center
Knee Braces
Adjustable Knee Brace User Manual
BL-42001
Walking Boots
Short Walking Boot User Manual
BL-52036
Ankle Braces
Ankle Support Brace User Manual
BL-52069
User Manuals
Find SKU-based manuals and request the correct document for your product.
How to Wear
Review practical wearing steps before using your AULEXMED support product.
Size Guide
Central measurement guidance for knee, ankle, walking boot, back, wrist, finger, and daily support products.
Warranty
A clear support policy path for marketplace customers, product owners, and distributor service needs.
Replacement / Missing Parts
A structured request path for straps, liners, accessories, and package issues.
Contact Support
Email the support team with SKU, purchase channel, country, and a short description of your request.
Video Tutorials
Access wearing and adjustment video resources as product-specific videos are added.
Return Policy
Understand marketplace return routing and what information to prepare before contacting support.
WhatsApp Support
Request WhatsApp assistance through the support team for country-specific service availability.
FAQ
Common support questions
Where can I find my product manual?
Use the manual list below and match the SKU on your package or product card. If your exact file is not listed, contact support with the SKU.
How do I choose the right size?
Start with the product-specific size guide and measure before purchase. If you are between sizes, contact support before ordering.
Who should I contact for wholesale support?
Use the B2B inquiry page or email the AULEXMED team with SKU, quantity, and market details.
Contact Support
Include your SKU, marketplace order channel, photos if relevant, and a short description of the issue.